Frequently Asked Questions
What is MyProvidenceHealth?
MyProvidenceHealth is an online patient portal which allows you to access your health information online in a safe and secure manner. You can access your portal from anywhere using a web browser – including your smartphone or tablet. This allows you to manage your health information 24/7.
What information can I find in MyProvidenceHealth?
The information in the portal is from your Providence Electronic Health Record. It may include the following from your inpatient, Emergency Department, and outpatient hospital visits:
- Lab and radiology results
- Physician reports and health summaries
- Allergies and conditions
- Discharge instructions and forms
- Medications with instructions
- Visit history and upcoming appointments
- Billing information.
When will my data be available?
Your data is available as soon as it is entered into the hospital’s system with the exception of lab results. Lab results display 35 hours after they are finalized.
Will sensitive laboratory results be posted in the Patient Portal?
Yes, all lab results will be posted.
Will behavioral health information be posted in the Patient Portal?
Information from Seton House visits will not display.
What appointments will display in the Patient Portal?
Your upcoming appointments in Providence Hospital’s Outpatient Departments will display. Appointments for office visits with your doctor are not included in the portal.
Who do I contact if I have questions about how to use the Portal or the information in the Portal?
For general questions regarding how to use the hospital portal, you can call (202) 854-7173 during regular business hours. In addition, each section of the portal, e.g. appointments, billing, health summary, etc., has a “Contact Us” button where you can enter and submit your question(s). Lastly, if the question is about your medical information from your hospital visit, you will need to contact your provider directly.
If you have visited one of Providence’s clinics (Ft. Lincoln Family Medicine Center, Perry Family Health Center, Center for Life) or have seen a Providence physician for an office visit, this information will be in a different portal. Contact the clinic or physician’s office for more information or assistance with that portal.
What should I do if I believe the data is incorrect?
Contact your healthcare provider with any questions regarding your health information. You can also contact the Health Information Management Department at (202) 854-7173.
How do I enroll in the portal?
There are two ways to enroll in the portal. You can enroll at the hospital (hospital enrollment) by speaking with the person who registers you or your patient care giver during an inpatient stay. You also can enroll by going to the Health Information Management Department located on the first floor of the hospital. The other way is to complete the enrollment yourself (self-enrollment) by going to Providence Hospital’s website, www.provhosp.org, and clicking on the MyProvidenceHealth button. You will need to know your Medical Record # and have your email address entered in the hospital’s computer system in order to complete the enrollment questionnaire and process. With both enrollment methods, the system generates an email with a temporary logon ID and password which will be valid for 14 days.
How do I ensure someone else doesn’t sign up for the Patient Portal acting as me?
If you enroll at the hospital, you will need to show a photo ID and give your email address in order for the temporary login information to be sent by email. The email will include a link to the portal where you will create your secure online account. If you self- enroll through the link on provhosp.org, you will need to know your Medical Record # and your email address must already be entered in the hospital’s computer system as mentioned above. Medical Record numbers are not given out over the phone and email address changes will not be accepted over the phone as another form of protection.
Who do I contact if I get an error registering for my account?
You can call (202)854-7173 for assistance. If you are self-enrolling and receive a message that the enrollment was not successful, you can also send a message through the portal to Providence Hospital’s Information Services Department. Someone will contact you within 48 business hours to provide assistance.
Who do I contact if I enter my login and password and I am told “Login information incorrect", "Please try again” or if I get another login error?
Call (202)854-7173 for assistance.
What do I do if I can’t remember my password?
On the logon screen, click on “Forgot Password” located to the right of the Password field. The system will display the “Reset Password” screen for you to enter your Logon ID and email address. The system will check to ensure this information is accurate and will then send you an email with a temporary password. You will need to follow the instructions to create a new password and answer a security question.
How do I change my password?
On the portal Home Page, click on “Preferences” on the bottom of the screen. On the Preferences page, click on the “Change Password” button on the right-hand side of the screen. You will need to enter your old password and then create a new password. Once you submit the changes, you will need to log off and back on again to move forward in the portal.
What should I do if my account security has been compromised?
Call the Health Information Management Department at (202)854-7173 and they will contact the Hospital’s Privacy Officer.
Do I have to be an adult to access the portal?
Per District of Columbia regulations and Providence Hospital policies, minors through age 17 are not permitted to use the patient portal. An exception is made for mothers under age 18 who deliver a baby at Providence. Emancipated minors must appear in person in the Providence Hospital Health Information Management Department with appropriate legal documentation in order to gain access to the portal.
Are proxies allowed to access the portal?
A patient may have two proxies enrolled to access their portal. A proxy may be the following: a patient may designate any person to be a proxy; an authorized representative, e.g. a legal guardian or durable Power of Attorney for Healthcare may request proxy access upon providing identification and the appropriate legal documentation; and parents may request proxy access until the patient is 13 years old.
How do I designate another person to access my patient portal?
You can complete a Proxy Access form during the hospital registration process or in the Health Information Management Department during regular business hours. You will need to know the email address of the proxy.
How do I access my minor dependent’s information?
During the hospital registration, you will need to show a photo ID and complete the Proxy Access form to be enrolled in the portal to access your child’s information. You can also request proxy access by going in person to the HIM Department. Due to DC Minor Consent laws, the proxy access is automatically terminated on your child’s 13th birthday. After that time, you would need to obtain any copies of medical records from the Health Information Management Department.
How do I access my newborn’s information?
A mother can complete the Proxy Access form on the unit after delivery in order to gain access to her newborn’s patient portal. A father can also have access by completing the Proxy Access form and either showing his marriage certificate, which he must provide to be placed on the birth certificate, or the signed Affidavit of Paternity.
If I am a noncustodial parent, can I access my minor dependent’s information?
Yes. A patient may have two proxies. During the hospital registration, you will need to show a photo ID and complete the Proxy Access form to be enrolled in the portal to access your child’s information. You can also request proxy access by going in person to the Health Information Management Department. The proxy will be terminated when the child turns 13.
If I am the legal guardian of a dependent or if I am named durable power of attorney for a friend or family member, can I access their record?
Yes. You will need to present a photo ID and the appropriate legal documentation in person in Providence’s Health Information Management Department in addition to completing the Proxy Access form to obtain access to the patient’s portal.
How can I opt out of the Patient Portal or remove a proxy’s access?
You can opt out of the portal by going to the Health Information Management Department at Providence Hospital or by calling them at (202)854-7173 to request that your access be terminated. To remove a proxy’s access, you will need to fill out the Proxy Access/Removal form in person in the Health Information Management Department. When you request these changes in the HIM Department, you will need to show a photo ID.
How do I see the Portal Consent and User Agreement?
When you sign into the portal the first time, the Providence Hospital Patient Portal Consent and User Agreement will display. You must accept the terms and conditions in order to move forward. You can also access this information at any other time while you are in the portal by clicking on “Terms & Conditions” on the bottom of the Home Page.
Can I print from the Patient Portal or save it to my personal computer?
You can print from different sections of the portal. A “Print” button will display on the right-hand side of the screen when there is the option to print specific information. You can also download or save your Health Summary to your computer. On the Health Summary screen, there is a “Download Health Summary” button on the right-hand side of the screen. Click on the button and follow the instructions outlined on the screen.
If I print copies of my record from the Patient Portal, will there be a fee?
There is no fee charged for access to the portal or for copies made from the portal.
How do I access the portal?
There are two ways to access the portal – type in www.MyProvidenceHealth.org in your internet browser, or visit Providence’s website, www.provhosp.org, and click on the MyProvidenceHealth button.
Can I use my Smartphone or tablet to access the patient portal?
Yes. Use your internet browser and follow the access instructions in the question above.