Hours of Operations & Contact Information
Welcome to the website of Patient Financial Services (PFS) at Providence Hospital commonly known as the Billing Department. You can contact PFS at (202) 269-7890 Monday through Friday from 8:00 AM to 4:30 PM .
You may also write PFS at the following address:
Patient Financial Services
Providence Hospital
1150 Varnum Street
Washington, DC 20017
General Policy
Providence Hospital is pleased to bill your insurance plan(s) for covered services received at the hospital. After Providence Hospital has been paid by your insurance plan(s), any unpaid balance for deductible, co-payments or non-covered services will be sent to you for payment if not previously paid.
If you are uninsured, Providence Hospital may be able to assist you in qualifying for public assistance, such as, Medicaid and DC Alliance. If you do not qualify for any insurance plan, you may be eligible for charity assistance. If you do not have insurance or qualify for charity assistance, Providence Hospital provides a discount for the medical services received.
Accepted Insurance and Health Plans
If you have any questions about the Insurance and Health Plans that Providence Hospital participates, please call (202) 269-7861 between 8:00 AM to 5:00 PM, Monday through Friday, for the most updated listing.
If you have any questions about your coverage or the authorization requirements of your insurance plan, you should find a telephone number to call or a website on your insurance card for receiving information on your insurance plan requirements and coverage.
Things you should know
Pre-authorization Process:
Your insurance plan may require that you contact them for authorization of medical services prior to the services being provided in order for them to make payment to the hospital. Check you insurance plan for pre-authorization requirements.
Pre-admission Process:
For scheduled medical services, you may be contacted to provide your insurance information along with your demographic information prior to the day of service. This will assist Providence Hospital in verifying that your health plan will pay for the services and that the required pre-authorization has been received from your insurance plan.
Hospital Billing Schedule:
If you have insurance, Providence Hospital will bill your insurance company approximately one week after receiving medical services. At the same time, we will send you an informational letter notifying you that your insurance company has been billed. After your insurance company pays, Providence Hospital will bill any secondary insurance you may have or bill you for any charges or portion your insurance plan did not pay, such as, deductibles, co-payments and non-covered services.
Separate Billings from Physicians:
As part of the medical services received at Providence Hospital, Physicians may be involved in your care. These Physicians will bill you separately from the hospital for their services. Some possible physicians billings you may receive are from Radiologists, Pathologists, Emergency Room Physicians, and Cardiologists. In addition, you will be billed separately by your attending Physician and all consulting Physicians that may have been requested to assist in your care.
