The staff at Providence Hospital foster a safe environment throughout the hospital by integrating safety priorities and practices into all processes, functions and services. Patients and their families are encouraged to be actively involved in all aspects of their care, treatment or services to the fullest extent possible. It is Providence's philosophy that patients be treated with respect and should know what to expect.

Providence Hospital and Carroll Manor are fully accredited by The Joint Commission and are licensed by the District of Columbia Department of Health. The accreditation status demonstrates Providence 's compliance with national standards for healthcare quality and safety. Ongoing quality management and education initiatives are a regular part of the practice among nurses, physicians and healthcare staff.

Patients are encouraged to call the 24-hour direct hotline to share patient care concerns, comments, suggestions and compliments at (202) 269-7099. Patients also have the right to report safety issues, concerns or complaints not addressed by Administration to:

District of Columbia Department of Health (DOH)
Office of Health Regulation Administration
825 North Capitol Street, NE
Washington , DC 20002
(202) 442-5833

or

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace , IL 20002
(800) 994-6610
www.jointcommission.org